Virtual Currency & Refund Policy

Last updated: October 20, 2026

What Lumen Coins are

Lumen Coins are the only currency in Indexoraq. They amount to a narrow permission to use features inside the games — not currency, not property, not a stored value. They carry no cash value and can't be redeemed or exchanged for money, goods, gift cards, crypto-assets or NFTs, or transferred, gifted or traded between players.

How coins are credited

• Free: 1,000 per guest session; 2,500 when you open an account; 2,000 daily free coins once every 24 hours.
• Purchased: packages in the store, for account holders aged 18+, within spend limits. Coins are credited right after checkout.
• In play: game results add or remove coins according to each game's paytable.

Refund cases

Sales are normally final. We will refund or correct where coins were not delivered because of a technical fault, where a charge was unauthorised, or where consumer law gives you a right to a refund. Write to support@indexoraq.com no later than 30 days after buying, naming the package and the day you bought it; we reply within 48 hours. Refunded coins are removed from the balance.

Closing an account

Once an account is deleted — by you, or by us after a breach of the Terms — its coin balance lapses. No compensation is paid unless a law says it must be.

Washington State

Coin sales are switched off for accounts whose State is Washington, in light of how Washington courts have treated virtual coins (Kater v. Churchill Downs). Players there can still play every game with free coins.

Changes

We may adjust packages or prices; changes never affect coins already in your balance.