Questions & answers
The questions that land in our inbox most often, answered briefly.
Can I win real money?
Not at all. Real money plays no part in any game; a round can only add or take away Lumen Coins.
Can I cash out coins?
No. There is no route from Lumen Coins to cash: they can't be redeemed, traded for goods or gift cards, or handed to someone else.
What do I pay for?
Only optional extra Lumen Coins for use inside the games. You are paying for entertainment time, not for a chance at anything.
Can I get a refund?
Only in the situations the law covers — say, a charge you never made, or coins that never arrived because something broke. Email support@indexoraq.com; our Virtual Currency & Refund Policy lists the steps to follow.
How do I set spend limits?
Open your account page and go to Spend limits. You can cap purchases per day, week and month. Lower caps start at once; higher caps start after 24 hours.
How do I take a break or self-exclude?
Your account page offers a single day, a week, thirty days, or for good. Every game and the store stay shut for the full stretch, with no early exit.
How do I delete my account?
Account page → Your data → Delete account. You can download your data first. Any coins left are forfeited.
What is the age requirement?
Adults only: 18 is the minimum. Your date of birth is checked when you register, and you confirm your age once more before buying for the first time.
Do purchases change my results?
No. Every round is drawn independently by a random number generator that has no knowledge of purchases or balances.
Can I play without an account?
Yes. Guests get 1,000 coins per browser session. An account keeps your balance and adds daily free coins.
Is the store open in Washington State?
No. Accounts registered to Washington can't buy coins, though every game is still free to play there.
Can coins be shared with another player?
No. Coins stay on the account that received them — no gifting, trading or marketplace exists.
Didn't find it? Ask support.